Support

For questions or technical help with Puzzle Journey, email support@zzing.xyz. Please include your device model, iOS version, app version and the level where the issue occurred.

How do I play?

Choose “Start the journey” or “Continue journey” on the map. Each puzzle explains its rule above the board. Complete the current level to open the next step. The stone garden uses adjacent taps to walk and push; stones cannot be pulled. In light puzzles, every crystal must be lit and the beam must reach the exit.

I’m stuck

Use Hint to highlight a next move. “Show this move” performs it and limits that finish to two stars. Undo is available without using an assisted move. If a garden stone is trapped, undo the push or restart the level.

Is progress saved?

Unfinished campaign puzzles, stars and completed levels are saved on your device. Close the puzzle with the back arrow and continue later. Classic free play starts a fresh random puzzle.

How do I change language or sound?

Open the controls icon at the top right of the map. Choose your language and adjust sound, haptics and tile numbers. Ten interface languages are available.

What happened to Fifteen Puzzles?

Puzzle Journey is the redesigned version of Fifteen Puzzles, previously called Sakura 15. Classic 15 free play remains available at the bottom of the map. Older stored records are retained; the new journey has its own progress.

Offline play and purchases

The puzzles work offline and do not require an account. This update adds no subscription or in-app purchase. Apple manages purchases and download history through the App Store.

Resetting the journey

Settings → Reset journey clears the new campaign’s levels, stars and unfinished puzzles after confirmation. It does not clear stored records from the earlier version.